Terms of Service
Last updated: 1st August 2026
1. Who we are
These Terms of Service (“Terms”) govern access to and use of Vercia (the “Service”), operated by Vercia (ABN 60 878 196 452) (“Vercia,” “we,” “us,” or “our”). By creating an account, subscribing to, or otherwise using the Service, you (“you,” “your,” or “Customer”) agree to be bound by these Terms.
If you are agreeing to these Terms on behalf of an organisation, you represent that you have the authority to bind that organisation, and “you” refers to that organisation.
2. What Vercia does
Vercia provides benchmarking data, peer comparisons, and related insights for Australian not-for-profit organisations, based on data drawn from public filings with the Australian Charities and Not-for-profits Commission (ACNC). Vercia is a data and analysis tool. It is **not** financial, legal, investment, or professional advice, and does not replace your organisation’s own judgement or the advice of qualified professionals. See Section 9 (Disclaimers).
3. Accounts
3.1. You must provide accurate, current information when creating an account.
3.2. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
3.3. Accounts are intended for individuals within your organisation. Your subscription plan includes access for up to a set number of users (as specified on our Plans page). To increase this beyond the included limit, contact us at info@vercia.com.au; additional seats are priced on a case-by-case basis.
3.4. You must notify us promptly of any unauthorised use of your account.
4. Subscriptions, billing, and fees
4.1. Vercia is offered on a paid, annual subscription basis. Current pricing is available at [vercia.com.au/plans].
4.2. Subscriptions renew automatically at the end of each annual term unless cancelled in accordance with Section 5, at the then-current price. We will send a renewal reminder by email 14 days before each auto-renewal date.
4.3. Fees are exclusive of GST. Vercia is not currently registered for GST and therefore does not charge GST on invoices. If this changes in future, this clause and our invoicing will be updated accordingly, and customers will be notified.
4.4. Consultant plan pricing and additional-ABN fees are as published on our Pricing page, or as otherwise agreed directly for accounts set up manually.
5. Cancellation and refunds
5.1. You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period; you will retain access until that date. This Section 5 governs all customer-initiated cancellations. No pro-rata or partial-term refund is available for customer-initiated cancellation once the Service has been substantively used, regardless of how much of the billing period remains.
5.2. **Unused subscriptions:** If you cancel before generating any reports, running any comparisons, or otherwise substantively using the Service during your current billing period, you may request a refund for that period.
5.3. **Used subscriptions:** Because Vercia provides access to data-driven insights and reports that retain their value once accessed, we do not provide refunds once the Service has been substantively used during a billing period, regardless of whether you continue to use it for the remainder of that period.
5.4. “Substantive use” means generating one or more benchmark reports during the relevant billing period. We reserve the right to exercise reasonable discretion in applying this policy on a case-by-case basis.
6. Data sources and accuracy
6.1. Vercia’s insights are derived from financial data filed with the ACNC by reporting charities. We process, standardise, and structure this data, but we do not independently audit or verify the underlying filings made by third-party organisations.
6.2. We do not guarantee the accuracy, completeness, or currency of third-party filing data. Errors in a charity’s own ACNC submission are outside our control and are a matter between that organisation and the ACNC.
6.3. Vercia’s outputs (including any AI-generated narrative or interpretive content) are provided for informational purposes and should not be treated as a substitute for independent verification.
7. Your organisation’s data
7.1. Reports, custom peer groups, and other content you generate within the Service (“Your Content”) remain private to your organisation, except where you choose to share them (e.g. via a report link).
7.2. You are responsible for controlling who within or outside your organisation you share Your Content with.
7.3. We may use aggregated, de-identified data derived from platform usage to improve the Service.
8. Acceptable use
You agree not to:
• Use the Service to scrape, republish, or resell Vercia’s underlying data or reports in bulk, outside of normal use of the Service for your own organisation’s purposes;
• Attempt to circumvent seat limits, access controls, or subscription tiers;
• Use the Service in a way that infringes the rights of others or breaches applicable law.
9. Disclaimers
9.1. THE SERVICE IS PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SERVICE.
9.2. Vercia does not provide financial, investment, legal, or professional advice. Any decisions made based on information from the Service are made at your own discretion and risk.
9.3. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.
10. Limitation of liability
10.1. To the maximum extent permitted by law, and subject to Section 9.3, Vercia’s total liability to you arising out of or in connection with these Terms or the Service, whether in contract, tort (including negligence), or otherwise, is limited to the total fees you paid to Vercia in the 12 months immediately preceding the event giving rise to the claim.
10.2. To the maximum extent permitted by law, and subject to Section 9.3, Vercia is not liable for any indirect, consequential, special, or incidental loss or damage, including loss of profits, loss of data, or loss of business opportunity, arising out of or in connection with these Terms or the Service, even if advised of the possibility of such loss.
10.3. Nothing in this Section 10 limits or excludes any liability that cannot lawfully be limited or excluded, including consumer guarantees under the Australian Consumer Law referred to in Section 9.3.
11. Termination
11.1. We may suspend or terminate your access if you breach these Terms.
11.2. We may discontinue the Service, in whole or in part, with at least 60 days’ written notice, except where required to act sooner to comply with law, protect the security or integrity of the Service, or address a genuine emergency. This clause applies only where Vercia discontinues the Service entirely; it does not apply to customer-initiated cancellation, which is governed exclusively by Section 5.
11.3. If we discontinue the Service under this Section 11, we will provide a pro-rata refund of prepaid fees for the unused portion of your current billing term.
12. Changes to these Terms
We may update these Terms from time to time. We will notify you of material changes via email.
13. Governing law
These Terms are governed by the laws of New South Wales, Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of that state.
14. Contact
Questions about these Terms can be directed to info@vercia.com.au.